Delivery and returns
Delivery
Every print is made to order and sent to your door: framed and ready to hang, on canvas and ready to hang, or as an unframed print.
We deliver prints to the UK, Europe, the United States, Canada, Australia and New Zealand. You pay in the currency of the country we deliver to. In most countries, delivery depends on what’s in your order, and in Europe on the country too. We show the exact charge before you pay. In Australia, a few orders with several large pieces cost more to remote postcodes, and that extra is shown at checkout too.
| Delivered to | Delivery | Made in |
|---|---|---|
| United Kingdom | From £5.75 GBP | The UK |
| Europe | From €7.21 EUR | Europe, so import charges may apply in Norway and Switzerland |
| United States | From $5.30 USD USD | The United States |
| Canada | From $9.19 CAD CAD | Canada |
| Australia | From $12.42 AUD AUD | Australia or New Zealand |
| New Zealand | From $15.35 NZD NZD | Australia or New Zealand |
Prices in Europe include VAT. To other countries, we sell digital files only, priced in US dollars.
How long delivery takes
These are our printer’s own estimates for each country, counted in days from your order, with printing included. Most orders arrive within them, but they’re estimates, not guaranteed dates. An order with more than one kind of print comes with the slowest. Each product page and your basket turn the estimate into dates, and checkout and your order page show the estimate for your order.
| Delivered to | Framed print | Unframed print | Canvas |
|---|---|---|---|
| United Kingdom | 4–9 days | 3–9 days | 4–9 days |
| Austria | 3–8 days | 3–7 days | 6–8 days |
| Belgium | 3–6 days | 6–8 days | 6–8 days |
| Bulgaria | 7–13 days | 7–10 days | 8–13 days |
| Croatia | 6–9 days | 6–9 days | 7–10 days |
| Cyprus | 10–20 days | 9–17 days | 10–20 days |
| Czechia | 3–8 days | 3–7 days | 6–7 days |
| Denmark | 6–10 days | 3–6 days | 7–10 days |
| Estonia | 7–10 days | 7–10 days | 8–10 days |
| Finland | 7–13 days | 7–14 days | 7–14 days |
| France | 2–9 days | 2–6 days | 3–7 days |
| Germany | 6–7 days | 3–7 days | 6–7 days |
| Greece | 8–20 days | 8–17 days | 9–20 days |
| Hungary | 6–10 days | 6–9 days | 7–10 days |
| Ireland | 7–10 days | 2–8 days | 3–6 days |
| Italy | 6–13 days | 3–8 days | 3–6 days |
| Latvia | 6–9 days | 8–10 days | 7–10 days |
| Lithuania | 6–9 days | 6–8 days | 7–9 days |
| Luxembourg | 6–7 days | 6–7 days | 6–7 days |
| Malta | 8–15 days | 8–14 days | 9–15 days |
| Netherlands | 6–7 days | 6–7 days | 6–7 days |
| Poland | 6–9 days | 3–8 days | 6–8 days |
| Portugal | 8–16 days | 2–8 days | 7–13 days |
| Romania | 6–13 days | 6–8 days | 7–9 days |
| Slovakia | 6–9 days | 6–8 days | 7–9 days |
| Slovenia | 6–13 days | 6–10 days | 6–13 days |
| Spain | 7–10 days | 6–13 days | 6–13 days |
| Sweden | 6–10 days | 2–3 days | 6–9 days |
| Australia | 6–15 days | 3–8 days | 3–9 days |
| Canada | 3–10 days | 3–10 days | 4–11 days |
| New Zealand | 17–24 days | 2–6 days | 3–7 days |
| Norway | 6–10 days | 3–9 days | 7–10 days |
| Switzerland | 6–9 days | 3–7 days | 6–9 days |
| United States | 8–14 days | 4–14 days | 10–16 days |
Digital files
A digital file needs no delivery. Once you’ve paid, we email you a download link for a print-ready PNG and PDF of your design. The link lasts 30 days. We sell digital files worldwide.
Tracking and missing parcels
When every part of your order has left our printer, we email you with a tracking link. An order with more than one kind of print can be made in more than one place, so it may come as separate parcels, on different days. If your order hasn’t arrived a few days after the latest date of its estimate, email us with your order number and we’ll chase it.
Cancelling, and personalised prints
Changed your mind or spotted a mistake? You can cancel a print order for a full refund within 2 hours of paying, from your order page. After that it goes to be printed. An order with a digital file can’t be cancelled, because the file is sent straight away. To cancel, open your order from the link in your confirmation email and choose Cancel and refund. To change a design or the address, cancel and order again.
Every Storied Wall print is made to your own specification, so once it has gone to be made, we can’t take it back because you’ve changed your mind.
For a digital file, we ask you to confirm that you want it sent straight away and that you lose the 14-day right to cancel once we send it.
If something is wrong
Check the preview carefully before you pay: it’s exactly what we print. Your legal rights still apply. If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full. Your rights depend on where you live; our terms set them out for Australia, the UK and New Zealand.If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free, or refund you in full if you tell us within 30 days of delivery and would rather have your money back. After 30 days, the Consumer Rights Act 2015 still lets you ask for a repair or replacement, and then a refund if that doesn’t put it right.If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full. This is in addition to your 2-year legal guarantee.If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full.If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full.Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our promise: if your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it or refund you, at no cost to you and without you sending anything back. To claim, email hello@storiedwall.com or call +61 450 499 646. Please tell us within 30 days so we can claim from the carrier; if you tell us later, you keep your rights.If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full. Nothing here limits your rights under the Consumer Guarantees Act 1993.If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full.
To report a problem, email us your order number and three photos: the whole print, the damage close up, and the box with its delivery label. Please don’t send anything back. We reply within 2 working days. hello@storiedwall.com