Framed prints, unframed prints and canvases are made to order and sent to your door. Estimated delivery to Australia, printing included: framed print 6–15 days, unframed print 3–8 days, canvas 3–9 days. These are our printer’s estimates, not a guarantee.
A digital file comes as a download link by email, once you’ve paid.
Each print is made to order from the design you approved, so we can’t offer a refund if you change your mind. If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full. Your rights depend on where you live; our terms set them out for Australia, the UK and New Zealand.Each print is made to order from the design you approved, so the 14-day right to cancel doesn’t apply (Consumer Contracts Regulations 2013, regulation 28(1)(b)). If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free, or refund you in full if you tell us within 30 days of delivery and would rather have your money back. Email hello@storiedwall.com or call +44 7900 069986.Each print is made to order from the design you approved, so the 14-day right of withdrawal doesn’t apply (EU Consumer Rights Directive, Article 16(c)). If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full. This is in addition to your 2-year legal guarantee.Each print is made to order from the design you approved, so we can’t offer a refund if you change your mind. If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full.Each print is made to order from the design you approved, so we can’t offer a refund if you change your mind. If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full.Each print is made to order from the design you approved, so we can’t offer a refund if you change your mind. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our promise: if your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it or refund you, at no cost to you and without you sending anything back. To claim, email hello@storiedwall.com or call +61 450 499 646. Please tell us within 30 days so we can claim from the carrier; if you tell us later, you keep your rights.Each print is made to order from the design you approved, so we can’t offer a refund if you change your mind. If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full. Nothing here limits your rights under the Consumer Guarantees Act 1993.Each print is made to order from the design you approved, so we can’t offer a refund if you change your mind. If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full. You can still cancel a print order for a full refund within 2 hours of paying. A digital file is sent straight away at your request, so the right to cancel ends when we send it. Delivery and returns
