Questions

Yes. The preview is drawn by the same page that makes your print file, with the same layout and the same text. The print simply has more pixels: 300 dots per inch. What you approve is what we print.

Changed your mind or spotted a mistake? You can cancel a print order for a full refund within 2 hours of paying, from your order page. After that it goes to be printed. An order with a digital file can’t be cancelled, because the file is sent straight away. To change a design, cancel it and order again. Check the preview carefully before you pay: it’s exactly what we print.

Within 2 hours of paying, cancel the order from your order page for a full refund and order again with the right address. After that your print has gone to be made and we can’t change where it goes, so please email us straight away and we’ll see what the carrier can do.

By card, Apple Pay, Google Pay or Link, on our payment provider Stripe’s secure page. Depending on your country, you can also pay later with Afterpay (Clearpay in the UK), Klarna or Zip, or use a local option such as iDEAL, Bancontact or Pay by Bank. You see the choices before you pay. We never see your card details.

It usually arrives within a few minutes. Check your spam folder. If it isn’t there, or the address was wrong, email us with your order reference, which is on the page you saw after paying.

Your confirmation email lists what you paid, with any VAT. If you sign in with the email address you ordered with, your account has a printable receipt for each order.

No. You order with your email address and, for a print, the delivery address. If you’d like one place for your orders and saved designs, sign in with your email at any time, and orders you’ve already placed will be there.

Yes. Your whole design is held in the page’s web address, so you can bookmark it. Or choose Email me this design under the order button, and we’ll send you one email with the link. We don’t keep your address or the design. If you’re signed in, you can choose Save to my account instead.

We may decline words or photos that are offensive or that would break someone else’s rights, such as song lyrics, trade marks or a photo that isn’t yours to use. If we do, we refund you in full. Our terms have the details.

A GPX, FIT or TCX file of your activity, which your watch or app can export. Our route file guide has the steps for Strava, Garmin Connect, Komoot, Polar, Suunto, COROS, Wahoo and Apple Watch. We never ask for your account or password: you download your own file. It’s read in your browser and never uploaded: only a simplified line of your route goes into the design.

No file of your own, and your route isn’t on our list? Ask us for the route, free.

Yes. Drag and zoom the map in the preview until it’s framed how you want it. The print shows exactly that view.

Framed and unframed prints use Premium Matte paper: 200 gsm, uncoated, with a smooth, non-reflective surface. Framed prints come in black, white, natural wood or dark wood, in a wooden frame behind clear plexiglass, with no card mount. A canvas is wrapped round a wooden frame, with sides that carry on from your print’s edges.

We print the same file you see, untouched. Screens vary in brightness and colour, so a print can look slightly different from your screen.

Framed prints and canvases come ready to hang. An unframed print needs a frame or hanging strips of your own.

Hang a framed print securely with the fixings supplied, on a wall that suits its weight, and never above a cot or bed.

No. Your print carries only your design: no logo, no credit line. Every map and data credit is on our credits page.

From open data: OpenStreetMap and OpenMapTiles, our course library (ODbL), NASA Moon imagery, NASA/ESA Hubble nebula photos, Copernicus and UK lidar elevation, the Database of British and Irish Hills, Yale Bright Star Catalogue, JPL planet positions, Natural Earth. Each print uses only what it needs, and our credits page lists every source and its licence.

Every size comes portrait or landscape. Framed: A4, $55 AUD; 30 × 40 cm (12 × 16 in), $80 AUD; 40 × 50 cm (16 × 20 in), $110 AUD; and 50 × 70 cm (20 × 28 in), $145 AUD. Framed prints come in black, white, natural wood or dark wood, in a wooden frame behind clear plexiglass, with no card mount.

Yes. Choose it under Format. An unframed print is the same print without a frame, from $20 AUD to $30 AUD by size (not in A4 for delivery to the United States or Canada). A canvas is $70 AUD at the smallest size, wrapped round a wooden frame, with sides that carry on from your print’s edges and ready to hang, in every size except A4. A digital file is $15 AUD: a print-ready PNG and PDF at 300 dpi, sized for the print size you choose, sent as a download link by email that lasts 30 days.

A digital file is for your own personal printing, not for sale or sharing. We sell digital files worldwide, priced in your region’s currency. In the UK and the EU, the price includes VAT at your country’s rate.

Yes. Buy 2 or more, save 10% on your whole basket. After your first design, choose Make it a set to design one or two more with the same size, colours, lettering and frame.

Each link lasts 30 days. Open it after that and choose Make my file again: we make your file again from your design and email you a new link.

Estimated delivery to Australia, printing included: framed print 6–15 days, unframed print 3–8 days, canvas 3–9 days. These are our printer’s estimates, not a guarantee. The delivery page lists every country, and your order page shows the estimate for yours. They’re estimates because the carrier, not us, decides the last step.

There’s one delivery speed for now: standard delivery.

When every part of your order has left our printer, we email you with a tracking link. Your order page shows where it’s up to, and the estimate for your country. If it hasn’t arrived a few days after the latest date of the estimate, email us with your order number and we’ll chase it.

Different kinds of print can be made in different places, so an order with, say, a framed print and a canvas may come as more than one parcel, on different days.

Yes. Enter their name and address for delivery at checkout. Your confirmation email still comes to you.

No, an order goes to one address. For a second address, place a second order. Buy 2 or more, save 10% counts the items in one order only.

Yes. We deliver prints to the UK, Europe, the United States, Canada, Australia and New Zealand, and you pay in your own currency. The delivery page lists the cost for each. Digital files are sold everywhere.

Not in the UK, the EU, the United States, Canada, Australia or New Zealand. In the first four your print is made in the same market it’s delivered to, and Australia and New Zealand charge nothing on a parcel this size. Prints for Norway and Switzerland may be made in a neighbouring country, so import charges may apply there. They’re set by your country, not by us.

Each print is made to your own design, so we can’t take a print back because you’ve changed your mind. That doesn’t affect your rights if something is wrong. If your print arrives damaged or faulty, or isn’t the design you approved, we’ll replace it free or refund you in full. Your rights depend on where you live; our terms set them out for Australia, the UK and New Zealand.

To report a problem, email us your order number and three photos: the whole print, the damage close up, and the box with its delivery label. Please don’t send anything back. We reply within 2 working days. How to report a problem

We refund to the card you paid with as soon as we agree a refund, or straight away when you cancel within 2 hours. It usually shows on your statement within 5 to 10 business days, depending on your bank.

We use no analytics, advertising cookies or tracking pixels. The only cookie is the one that keeps you signed in, if you choose to sign in. Your basket is kept in your own browser until you check out. Privacy notice

Only as long as we need them: a photo is deleted 7 days after you add it, unless it’s on an order you’ve paid for or in a design saved to your account. Our privacy notice has the details.

No. Storied Wall is independent and isn’t affiliated with, sponsored or endorsed by HYROX. HYROX is a trademark of HYROX World GmbH. You type your own times from your official results, and we never print race logos.

No. Storied Wall is independent and isn’t affiliated with, sponsored or endorsed by IRONMAN. IRONMAN and 70.3 are trademarks of World Triathlon Corporation. You type your own times from your official results, and we never print race logos.

No. Storied Wall is independent. When you choose your race from our list, its name is there only to describe the course. The print isn’t made, endorsed or sponsored by the race organiser, and we never print race logos.